Got excited? What are you waiting for!? Contact our Agents now!! We are more than happy to have you on board.
Support Portal
Log in to our Portal and get your access to a comprehensive set of tools that are developed specifically to provide a single pane of glass to monitor your systems/ devices and raise or follow-up any ticket with our expertise
Specialized Support Bundles
Offering customized support services Bundles related to Business needs with specific product and solution to assure better business continuity, higher level of service availability and assign the required experience local resource.
SLA
Tailoring the right SLA terms to fit the customer service continuity requirements, is our goal. We take every incident seriously and assign the right resources within the agreed response-time and keeping close to your IT team till issue resolution
Have an IT issue? Can't figure it out?
Helpdesk
Our specialists are always prepared to
assist you with any IT queries or difficulties you may have.
Contact Our Help Desk Now!!
Are you facing any difficulties in solving your IT problems?
AMC
do you need an experienced team to manage and solve your IT issues! We are your one-stop solution for different IT fields, so why hire IT team when you can rely on ours and enjoy the hassle-free IT daily experience.
Invest in our AMC programs which can be tailored specifically as per your business needs.
Enjoy the smoothest and hassle-free IT
experience with our different support programs.
A customer portal refers to a home behind a login where customers can view, open, and reply to their support tickets.
The benefits of customer portals can be significant for both you and your customers. The customer portal can be used as a knowledge base and to prevent repeat questions, allowing them to track their support requests and answers or resolutions for past requests. Customers can manage and track their support requests, giving them confidence that their concerns and questions are being heard and addressed.
A customer portal is a dedicated hub where customers can manage their relationship with NGT Tech LLC, such as checking the status of their open support requests, following relevant knowledge base articles, and contributing to your community.
To get your NGT portal access you need to contact your NGT Agent to obtain a portal access link, a link will be sent to your registered email address, and a username and password will be sent along with a redirection link, use the link to redirect you to our NGT Customer portal, type in the username and password to log in. you may change your password anytime. To get your NGT portal access you need to contact your NGT Agent to obtain a portal access link, a link will be sent to your registered email address, and a username and password will be sent along with a redirection link, use the link to redirect you to our NGT Customer portal, type in the username and password to log in. you may change your password anytime.
An AMC contract is an agreement between NGT Technology LLC and your company, the contract will have all the agreed roles and services that NGT Technology is committed to, the period of the AMC could be as minimum as 1 Year and as long as an agreed period between the two companies.
After multiple site visits to your premises from NGT experts and Engineers to review your IT problem a number of implantations visits and scheduled visits will be determined by our engineers, to solve all your IT problems. However, the number of maintenance visits will also be determined. All earlier visits will be scheduled at your AMC Agreement to be approved by NGT Management and your company.
AMC is an Annual Maintenance agreement between NGT Technology LLC. and your company in which all different kinds of services and offers will be stated. While Service Level Agreement (SLA) is an integral part of the AMC in which the action level and timeframe of response have to be stated by NGT Technology which the earlier is committed to delivering to your company.
For every AMC contract with NGT Technology LLC. a Service Level Agreement (SLA), Has to be stated
As a part of our commitment to all of our customers, NGT Tech employees are more than happy to assist you with all your IT concerns. One on One consultation is available at affordable prices.